Thunder Home Tinting Policies

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1. Film Selection Policy

- Customers are responsible for selecting their preferred film shade, percentage, and appearance before installation.
- Once the film type and shade have been confirmed, changes after installation may require additional charges.
- Customers acknowledge that different glass types, lighting conditions, and viewing angles can affect the final appearance of the tint.

2. Installation Policy

- Thunder Home Tinting provides professional installation using quality window films.
- Minor dust particles or small imperfections may occasionally occur due to environmental conditions and are not always considered installation faults.
- Customers must allow sufficient curing time before cleaning or inspecting the finished result.

3. Warranty Policy

- Thunder Home Tinting provides a Lifetime Installation Warranty covering workmanship.
- Film warranty coverage applies according to the agreed product warranty.
- Warranty does not cover damage caused by accidents, misuse, cleaning products, scratches, broken glass, or alterations made after installation.

4. Property Access & Safety Policy

- Customers must provide safe access to all areas requiring tinting.
- Thunder Home Tinting is not responsible for delays caused by blocked access, unsafe conditions, or undisclosed property issues.

5. Customer Satisfaction Policy

- We aim to provide high-quality workmanship and customer satisfaction on every project.
- Any concerns should be reported within a reasonable timeframe so we can inspect and resolve the issue.

6. Privacy Policy

- Customer information is collected only for providing quotes, bookings, communication, and service delivery.
- Customer details will not be sold or shared with third parties without permission, except where required by law.

7. Liability Policy

- Thunder Home Tinting is not responsible for pre-existing damage, defective glass, structural issues, or conditions outside our control.
- Customers are responsible for informing us of any known glass issues before installation.

8. Payment Policy

- Payment must be completed according to the agreed terms before or after installation as discussed with Thunder Home Tinting.

9. Cancellation Policy

- Customers must provide notice if they need to cancel or change their appointment.
- Cancellation or rescheduling may affect booking availability.

10. Film Shade Confirmation Policy

- Customers confirm that the chosen film percentage and shade meet their expectations before installation.
- If the customer does not like the selected shade after installation, additional charges may apply for removal and replacement.

11. General Policy

- Thunder Home Tinting reserves the right to update policies when required.
- By booking an installation, customers agree to these terms and conditions.

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Thunder Home Tinting
Cooler Homes. Lower Bills. More Privacy.